The following terms and conditions constitute an agreement between you LawInsta.com (the “Site”). by using the site, and/or by registering with us, you signify that you agree to these terms of use, including that you consent to the information practices disclosed in our Privacy Policy, which is incorporated herein by reference, and that you are agree to comply with applicable laws, governed and interpreted by the country (hereinafter referred to as “India”). If you are registering an account or using the Site on behalf of an individual or entity other than yourself, you represent that you are authorized by such individual or entity to accept these Terms of Use on such individual or entity's behalf.

In addition, you understand that the specific method, features and services offered on LawInsta.com may be altered, improved, removed or adapted at any time by LawInsta.com in its sole discretion and without any notice. If you do not agree with any of these terms, do not use this site.

General Terms:

  1. LawInsta.com is in no way responsible, directly or indirectly, for the advice and assistance provided by the Lawyers. It is an intermediary who has merely developed this platform where the clients can communicate with, and if the need be, meet the Lawyers. LawInsta.com has no control over the Services provided by the Lawyer or the outcome of the issue. LawInsta.com will not be responsible in case the outcome is not favourable or any issues/discrepancies with the Services provided by the Lawyer.

  2. LawInsta.com has full rights to publish the free advice provided to their clients on their portal and in any external communication for public knowledge sharing. However, the user details will not be displayed in any of the published content. In case you wish for any of your questions and their respective answers to ‘not’ be published, please use any of the other services’ options i.e. Paid Email Support, Telephonic Assistance, Meet Lawyer and / or Video call Consultation.

  3. LawInsta.com has multiple Lawyers on its panel for the same service and there might be instances wherein a similar question has been answered in two different ways by the Lawyer(s). LawInsta.com being an intermediary, has no liability towards these different opinions and answers of the Lawyers. LawInsta further, encourages you to take another opinion from ‘your’ Lawyer / alternately decide which opinion to go ahead with based on merits and logical conclusions.

All of the materials and information on the Site are provided for informational purposes only. LawInsta doesn’t guarantee that the information reflects current legal developments or variances in the law of different jurisdictions. The information in the Site is not guaranteed to be correct, complete or up to date. The materials and information on the Site may or may not reflect the opinions of the Lawyers of the Law Firms, their partners, clients or affiliates.

There is no Lawyer- client relationship between you and LawInsta. You acknowledge that LawInsta is not your Lawyer and just a third-party enabler. Whenever we use the word “your expert professional” or “expert service provider” or similar words, we refer to the empanelled legal professional assigned to you, with whom you have mutually created a Lawyer-client relationship. The applicable empanelled Lawyer / Law Firm is solely responsible for providing its services to you, and you agree that LawInsta.com shall not be liable for any damages or costs of any type arising out of or in any way connected with your use of such services, including claims based on malpractice. You agree that any claim arising out of your relationship with a Law Firm or Lawyer shall be brought solely against such Law Firm or Lawyer, and, as LawInsta.com is doing nothing more than assisting the Law Firms to enable their respective practices, neither LawInsta.com nor any of employees shall be included within any such claim.

LawInsta.com, Lawyers / Professionals using LawInsta.com to provide online consultations (collectively “Lawyers”), Affiliates and Third-party providers (collectively “Affiliates”) would serve you to the best our ability under the following terms and conditions:

1. Using the LawInsta.com website

All users must be an adult i.e. eighteen years or older. In the case of minor Consumers (under eighteen (18) years), a parent or guardian must accept the Contract and terms and conditions and guide all consultations under the services offered.

The Customer/use should ensure that the information provided by them is accurate. LawInsta is not responsible for the accuracy of the details and will make no effort to validate any information provided by the Consumer/user for use in Services with respect to content, correctness or usability. To provide the best service possible, LawInsta could ask you to share more information as and when needed by LawInsta or the empanelled Lawyer.

User must have basic familiarity with the Internet, related payment services and general security practices. The Consumer is expected to possess the necessary internet-usage skills and knowledge to avail service provided by LawInsta.com.

2. How does it work?

LawInsta gives you the option to submit a Free Question on the website, you will not be charged any fees, the empanelled legal professional will reply to your queries as soon as they can to the best of their knowledge. Also, just by answering a free query, any Lawyer-client relationship cannot be established. The question along-with the answers and will be publicly displayed and viewable by all Users. The user cannot choose any particular Lawyer to answer the Free Question submitted by them. The same is decided by the system automatically. However, the Lawyers may choose NOT to answer the user’s question with or without assigning a reason for the same. Our Lawyers might be unavailable at times owing to existing questions lined up with them, and we will not be accepting free questions during such times. We apologize for the inconvenience this might cause, and request you to try submitting a question after a while or opt for a Paid Service, wherein you can even choose the Lawyer who answers your Question.

You will be charged a fee for all the Paid Service at LawInsta.com you opt. The fee paid by you is paid to the Lawyer and is a payment by which you compensate the Lawyer for the time spent in providing you with services in a limited-scope Lawyer-client relationship. The fee is also intended in part to cover LawInsta.com's costs in processing your online booking, maintaining, administering and operating the website. This limited Lawyer-client relationship is discussed more fully under the clause Use of LawInsta.com. The fee paid towards paid consultation is only towards the scope defined under the services offered for that particular booking. LawInsta.com is no way, directly or indirectly responsible for the advice and assistance provided by the Lawyers. Once you pay the fee and your booking is confirmed, you are intimated about the same via email, SMS and / or phone.

We are not an advertising portal where business is priority and driven by fees paid. Our search and sort functionality are purely driven by the user entered information and the built-in algorithm.


3. Independence of Lawyers

The advice, opinions, statements, answers (collectively “consultation”) provided by the Lawyers via LawInsta.com are solely the individual and independent advices and statements of such individuals and do not reflect the opinions of LawInsta.com, its affiliates or any other organizations or institutions to which such Lawyer or such specialist or expert professional is affiliated or provides services. LawInsta.com does not recommend or endorse any specific tests, Lawyers, products, procedures, opinions, or other information that may be mentioned on LawInsta.com or by a licensee of LawInsta.com.

The inclusion of professionals and specialists on LawInsta.com or in any professional directory on LawInsta.com does not imply recommendation or endorsement of such professional nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any professional contained therein. Such information is provided on an "as-is" basis and LawInsta.com disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose.

You agree that you understand that the Lawyers who participate in the LawInsta.com are not employed by or agents of LawInsta.com. Although LawInsta.com does require Lawyers to provide basic information about themselves to LawInsta.com (for example, information about the jurisdictions in which they are licensed, information about areas in which they practice and consider themselves competent and knowledgeable), and although LawInsta.com does rely upon and pass on this information to Users for their use, LawInsta.com does not separately verify this information and makes no representations as to the qualifications of any Lawyers. No listing of any Lawyer on this site, and no information of any kind or answers provided by any Lawyer, constitutes an endorsement, recommendation or referral of any Lawyer.

Lawyers empanelled by LawInsta, do not provide any compensation or make any payment to LawInsta.com in order to become empanelled Lawyer of LawInsta.com or in order to answer any questions by Users on LawInsta.com.

In connection with their participation on LawInsta.com, Lawyers do make certain representations and warranties regarding the information they provide about the jurisdictions in which they are licensed to practice their profession and in good standing. Nevertheless, LawInsta encourages the Users to investigate or perform your own due diligence concerning the Lawyers and their qualifications.

No representation is made that the quality of the professional services to be performed by the empanelled Lawyers is greater than the quality of professional services performed by other Lawyers. We urge all potential clients to make their own independent investigation and evaluation of any Lawyer being considered.

4. Membership Terms

User represent and warrant that they are at least eighteen years of age and that the they possess the legal right and the ability to enter into agreements pertaining to Terms of Use, to register on the LawInsta.com Services under User’s own name and to use the LawInsta.com Services in accordance with the Terms of Use and abide by the obligations hereunder. In the case of minor Consumers (under eighteen (18) years), a parent or guardian must accept the Contract and terms and conditions and guide all consultations under the services offered.

Users are solely responsible for maintaining the confidentiality of their password and for all activities carried out under their LawInsta.com account. User agrees to prohibit anyone else from using their password and immediately notify LawInsta.com of any unauthorized use of their password or other security concerns.

No party has the power or authority as agent, employee or in any other capacity to represent, act for, bind or otherwise create or assume any obligation on behalf of the User for any purpose whatsoever.

International members acknowledge and agree that LawInsta.com may collect and use your Information and disclose it to other entities outside your resident jurisdiction. In addition, such Information may be stored on servers located outside your resident jurisdiction. By providing us with your Information, you acknowledge that you consent to the transfer of such Information outside your resident jurisdiction as detailed in our Privacy Policy. If you do not consent to such transfer, you may not use our Content or Services.

Your affirmative act of using this Site and/or registering for the Site or the Services construes your consent to enter into agreements with us electronically and acceptance of there Terms of Use and Conditions.

The Site may only be used in good faith and may not be used to transmit or otherwise make available any information that is false or that you do not have a right to make available under any law or under contractual relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements), to threaten, abuse, harass, or invade the rights of any person or entity, to infringe on any person or entity's intellectual property rights, or in any other way that could reasonably be deemed unethical, illegal, or offensive.

Users may not misidentify themselves or impersonate any person or entity, or engage in malicious activities, or falsely state or otherwise misrepresent their affiliation with a person or entity (e.g., pretend to be a different person or from a different company or organization).

Users are refrained from posting advertisements or promotional materials, solicit participants and/or visitors of the Site, reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site or its Services, use of the Site or it Services, or access to the Site or its Services, unless you have our prior written consent from the LawInsta.

Users are prohibited from using any type of computer 'worm,' 'virus' or any other device that is intended or is likely to disrupt, overload, or otherwise impair the workings of any part of the Site. If you do engage in such conduct, the resulting damage will be hard to quantify as a fixed amount and thus Users hereby agree to pay us liquidated damages in the amount of Rs. 10,00,00,000/- for each day that the Site is damaged until the Site is completely repaired and further unquantified damages which will occur due to your act will be accessed and you shall be liable to pay the same, exclusive of Rs.10,00,00,000 as liquidated damages every day. This amount is derived by estimating the value of (1) the loss of goodwill caused by an inoperable site, (2) the time and money it will take to repair the Site and to address the concerns of visitors. We are required to use reasonable efforts to repair the Site as quickly as possible. This clause will not prohibit us from seeking additional compensation if your conduct injures us in a way not expressly contemplated herein.

You are not authorised to collect or store personal data about other users.

You are not authorised to access the Site for the purpose of data mining or extracting content from the Site beyond your personal end use.

You are authorised to use the Site to find a Lawyer to perform services for you, related to your problem and to obtain general information about similar cases (each, a "Permissible Use"). Users are not permitted to use the Site for any other reason other than a Permissible Use as described above. Impermissible Uses shall include, but are not limited to, using the Site in order to solicit, hire, engage or otherwise work with the employees or affiliates of LawInsta.com or the Lawyers, to interfere or attempt to interfere in the relationship between LawInsta.com and such employees, affiliates, Lawyers, or for any other purpose other than described herein (each, an "Impermissible Use"). If you do engage in such conduct, the resulting damage will be hard to quantify as a fixed amount and thus you hereby agree to pay us liquidated damages in the amount of Rs.2,50,00,000, for each Impermissible Use, and further unquantified damages which will occur due to your act will be accessed and you shall be liable to pay the same, exclusive of Rs.2,50,00,000 for liquidate damages. You further agree that this liquidated damages provision reasonably approximates actual costs, losses, and expenses which would be incurred by LawInsta.com due to any such Impermissible Use. You also agree that nothing in this section is intended to limit LawInsta.com’s right to obtain injunctive and other relief as may be appropriate.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Site.

In the event you submit information through the Site, you agree to provide true, accurate, current and complete information and agree to promptly update the information to keep it true, accurate, current and complete. LawInsta is not responsible for the accuracy of the details and will make no effort to validate any information provided by the Consumer/user for use in Services with respect to content, correctness or usability. However, if you provide any information that is untrue, inaccurate, not current or incomplete, and/or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your participation in the Site and/or refuse any and all current or future use of the Site or its services (or any portion thereof).

Users understand and agree that all information, statistical data, text, software, music, sound, photographs, graphics, video, messages or other materials (Content), whether publicly posted or privately transmitted by the users and other users of our service, are the sole responsibility of the person from which such Content originated. This means that you are entirely responsible for all Content that you upload, post, email or otherwise transmit via the Site and not LawInsta. LawInsta does not control all of the Content posted via the Site and, as such, do not guarantee the accuracy, integrity or quality of such Content. You understand that by using the Site, you may be exposed to offensive, indecent or objectionable Content. LawInsta will not be liable in any circumstances in any manner for any Content on the website, including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via the Site.

You are authorised to use the Site to find a Lawyer to perform services for you, related to your problem and to obtain general information about similar cases (each, a "Permissible Use"). Users are not permitted to use the Site for any other reason other than a Permissible Use as described above. Impermissible Uses shall include, but are not limited to, using the Site in order to solicit, hire, engage or otherwise work with the employees or affiliates of LawInsta.com or the Lawyers, to interfere or attempt to interfere in the relationship between LawInsta.com and such employees, affiliates, Lawyers, or for any other purpose other than described herein (each, an "Impermissible Use"). If you do engage in such conduct, the resulting damage will be hard to quantify as a fixed amount and thus you hereby agree to pay us liquidated damages in the amount of Rs.2,50,00,000, for each Impermissible Use, and further unquantified damages which will occur due to your act will be accessed and you shall be liable to pay the same, exclusive of Rs.2,50,00,000 for liquidate damages. You further agree that this liquidated damages provision reasonably approximates actual costs, losses, and expenses which would be incurred by LawInsta.com due to any such Impermissible Use. You also agree that nothing in this section is intended to limit LawInsta.com’s right to obtain injunctive and other relief as may be appropriate.

You acknowledge that we may or may not pre-screen Content, but that our designees and we shall have the right (but not the obligation) in our sole discretion to pre-screen, refuse, or move any Content that is available via the Site. Without limiting the foregoing, our designees and we shall have the right (but not the obligation) to remove any Content that violates this agreement or is otherwise objectionable.

The decision to form Lawyer-client relationship is an important one and is between you and the Lawyer. You may wish to seek and retain the advice of other Lawyers so as to meet all applicable deadlines that govern your query / problem. You hereby agree that, by taking any of the actions described above, you are soliciting and requesting a contact by telephone and as such, you may be contacted by telephone or e-mail as set forth in this Agreement and in our Privacy Policy, notwithstanding the listing of your telephone number and/or e-mail address in any applicable do-not-call registries.

5. Scope of Services

LawInsta.com (the owners and the employee staff of the Site) and third-party professionals who offer services through the Site do not accept or take the responsibility for any medical, legal or financial events or outcomes related to services achieved through the use of the Site.

LawInsta.com does not guarantee that a web-based consultation, over-phone consultation or in-person / video consultation is the appropriate course of treatment / solution for your particular problem.

6. User’s Profile at LawInsta.com

Your LawInsta.com Profile is created to store record of your consultations and your personal query / problem information online, including history, etc.

Any information provided to LawInsta as part of a web, over-phone or an in-person / video consultation becomes part of your LawInsta.com Record. You agree to provide accurate information to help us serve you best to our knowledge, to periodically review such information and to update such information as and when necessary.

LawInsta.com reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the LawInsta.com Service according to its internal record retention and/or destruction policies.

You might be contacted via email to review the information provided by you for records of LawInsta.com or for Online Consultations. Please make sure you provide a valid email-id and you update it as and when needed.

For additional information regarding use of information about you, please refer to our Privacy Policy.

7. Supplementary Communication

LawInsta.com may send you newsletters and other information regarding common related topics or preventive care messages containing specific services’ related information, links to other related websites and specific questions related to your LawInsta.com Record. Additionally, LawInsta.com makes available self-care informational services that provide general, and specific services’ information. These communications and resources are not comprehensive and do not include complete potential information pertaining to the subject matter. These are solely meant for general, educational and informational purposes and should not be relied upon as a substitute for user-specific query / problem evaluation or construed, directly or indirectly as the practice of that particular service or dispensing of that particular service by LawInsta.com.

The information contained in any or all of these communications and resources can be compiled from a variety of sources and may or may not be authored by LawInsta.com. LawInsta.com makes no warranty with respect to the content of these materials or the information contained therein.

We are not responsible for anything outside of LawInsta.com. Now or in the future, the Content and Services may link you to other web sites or information, software, data, or other contents, on or off the Internet. The content of these other sites may or may not be LawInsta.com’s, and the information there can be outside of LawInsta’s control. We do not control, endorse, or review the content of these sites, and we are not responsible for such content.

8. Protection of Proprietary Information

You agree that the Services, which include all software and information, both electronic and printed media, contain trade secrets and other proprietary intellectual property and are the proprietary property of LawInsta.com. They are protected by trademark laws and other proprietary rights and laws, and they may only be used or accessed as specifically provided for, in this Agreement.

Users agree that they will not store, copy, modify, rent, lease, loan, sell, distribute, transfer, transmit, display, reverse-engineer, reverse-assemble, or otherwise attempt to discover any programming code or any source code used in or with the Services of LawInsta. Users will even otherwise not attempt to transfer any right in the Services (which includes its software, design and content), create derivative works based on it or in any manner commercially exploit the Services in whole or in part. You agree that violations by you, any other person or entity, of these trade secrets and / or other intellectual property protections or the terms of this Agreement will be lead to prosecution under the Indian Laws and Bylaws. The final choice of whether the Consumer is in violation of any of these policies is at the sole discretion of LawInsta.com.

Only for the duration of being logged into the Consumers’ valid LawInsta.com account, the consumer is hereby granted a revocable, non-exclusive, non-transferable license to use the services for personal, non-commercial purposes; subject to terms and qualifications of Agreements of LawInsta.com.

With the exception of your case records, LawInsta.com retains all rights, titles and interests pertaining to LawInsta.com, the LawInsta.com Services and any content, products, documentation, software or other materials on the LawInsta.com web site along with any trade secret, trademark, service mark or other intellectual property or proprietary right in any of the foregoing.

LawInsta.com welcomes comments, suggestions and submissions by its Consumers including but not limited to messages, notes, feedback, artwork, communications, computer code or creative materials provided to LawInsta.com The act of commenting, suggesting or submitting shall act as a full assignment of all rights whatsoever (Intellectual property) to LawInsta.com. LawInsta.com shall have the right to use the same as its own for all legal purposes including but not limited to reproduction, disclosure, publishing, distribution and the like without any compensation to the Consumer.

Except as expressly provided herein, no other right or license with respect to any trademark rights or other proprietary rights are granted under this agreement. All rights not expressly granted hereunder by LawInsta.com are expressly reserved to LawInsta.com and its licensors and information and content providers.

LawInsta welcomes you to contact us if you believe information on our website infringes your copyright. You may request the removal of the material/content from LawInsta.com that you believe infringe your copyright.

No part of the materials including graphics or logos, available on this Site may be copied, photocopied, reproduced, translated or reduced to any electronic medium or machine-readable form, in whole or in part, without specific permission in writing from LawInsta.

User’s license to access and use the Site and its services are subject to the following additional restrictions and prohibitions on use. User’s may not

  1. copy, print (except for the express limited purpose permitted by paragraph 8, above), republish, display, transmit, distribute, sell, rent, lease, loan or otherwise make available in any form or by any means all or any portion of the Site, or any information or materials retrieved therefrom;

  2. use the Site or any other materials from the Site to develop, or as a component of, an information storage and retrieval system, database, Infobase, or similar information resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism;

  3. create compilations or derivative works of the Site or any other materials from the Site;

  4. use the Site or any other materials from the Site in any manner that may infringe any intellectual property right, or proprietary right of LawInsta.com or any third parties;

  5. remove, change, or obscure any proprietary notice or terms of use contained in the Site;

  6. make any portion of the Site available through any timesharing system, service bureau, the Internet, or any other technology now existing or developed in the future, without our express written consent;

  7. remove, disable, defeat or change any functionality or appearance of the Site;

  8. decompile, disassemble or reverse engineer any Site software or use any network monitoring or discovery software to determine the site architecture;

  9. use any automatic or manual process to harvest information from the Site;

  10. use the Site for the purpose of gathering information for or transmitting

    1. unsolicited commercial email or SMS;

    2. email or SMS that makes use of our name or trademarks, including in connection with invalid or forged headers, invalid or non-existent domain names, or other means of deceptive addressing; and

    3. unsolicited telephone calls or facsimile transmissions;

  11. use the Site in a manner that violates any state or federal law regulating commercial email, facsimile transmissions or telephone solicitations; and

  12. export or re-export the Site or any portion thereof, or any software available on or through the Site, in violation of the export control laws and regulations of the United States.

9. Etiquette and Privacy

The resources of LawInsta.com should not be used to impersonate another person or misrepresent authorization to act on behalf of others or LawInsta.com. All messages transmitted via LawInsta.com should correctly identify the sender. The Consumer should never alter the attribution of origin in electronic mail messages or while posting any information anywhere.

LawInsta.com has zero-tolerance for unsolicited bulk email, bulk SMS, unsolicited posting to news groups, marketing gimmicks/spam/scams in community resources, or other illegal activities. The Consumer/User shall not infringe upon the rights of others, spam, propagate computer worms or viruses, use a false identity, attempt to gain unauthorized entry to any site or network, infringe trademarks, or other intellectual property rights. The Consumer/User further agrees to comply with Indian export laws concerning the transmission of technical data and other regulated materials via the World Wide Web.

The Consumer agrees to indemnify LawInsta.com for any and all acts found or suspected to be in violation hereof. The Consumer’s account will be terminated for any of the above violations immediately without any notice.

The Consumer shall not attempt to undermine the security or integrity of computing systems or networks of LawInsta.com, its partners, or those accessed through or with their product, and must not attempt to gain unauthorized access.

LawInsta.com reserves the right to terminate your account if you are found not following our Terms and Conditions.

10. Electronic Payment

LawInsta.com may from time to time require to contract with third party payment service providers including banks to open nodal bank account under applicable Indian laws, to facilitate the payment between users i.e. you and Lawyers, for collection of Platform Fees and other charges. These third-party payment service providers may include third party banking or credit card payment gateways, payment aggregators, or demand draft, mobile payment service providers or through any facility as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be of payment or supporting the same in any manner.

You agree, confirm and affirm that the bank / debit / credit card details provided by you for availing services of LawInsta.com will be correct and accurate. You understand and acknowledge that these details are entered by you directly at the third-party payment service provider webpage and LawInsta.com does not have any access whatsoever to your payment and account details.

Your use of these Third-Party Payment service providers is subject to their terms of use. You understand that LawInsta.com is not responsible or liable for the behaviour, features, or content of any Third-Party Payment service provider.

LawInsta.com cannot assist with a stop payment request for any payment scheduled using a Payment Account credit/debit card. In any such case, you must immediately and directly contact your credit/debit card company/bank.

11. Use of LawInsta.com - No Lawyer-Client Relationship Other than for Paid Consultations

Unless you enter into an agreement to book a Paid Consultation and into a specific limited-scope Lawyer-client relationship with a empanelled Lawyer, you understand and agree that any other use of the Site does not in any way create or establish a Lawyer-client relationship between you and any empanelled Lawyer.

You acknowledge and understand that the free portions of LawInsta.com (including past questions and answers such as the LawInsta.com Free Questions and answers database, and articles posted on the site) are provided for your information to help you understand your legal rights, situation and solution. These materials should not be relied on as legal advice and reading and reviewing them is not a substitute for direct consultation with a Lawyer about a specific legal problem.

Free Questions - No Lawyer-Client Relationship

LawInsta gives you the option to submit a Free Question on the website, you will not be charged any fees, the empanelled legal professional will reply to your queries as soon as they can to the best of their knowledge. Also, just by answering a free query, any Lawyer-client relationship cannot be established. The question along-with the answers and will be publicly displayed and viewable by all Users. The user cannot choose any particular Lawyer to answer the Free Question submitted by them. The same is decided by the system automatically. The information and answers provided by the empanelled Lawyers in response to Free Questions is intended to be generic legal information, not legal advice, and is based upon the very limited information provided you in a Free Question. Specific and complete legal advice can only be given with full knowledge of all of the facts and circumstances of your situation. If you are represented by a Lawyer, that Lawyer is the best person to give you advice about a case or legal matter. Under no circumstances should the information obtained on this site be used to make decisions about the quality of representation by a lawyer or about the proper course of a legal matter.

Paid Consultations - Limited Lawyer-Client Relationship

You understand that the Paid Consultations avail your services from the empanelled Lawyer of your choice. However, this does not apply to services with pre-fixed rates. Availability of services from your choice of empanelled Lawyer will not be covered under any special or discount package at any time. If you have any apprehension or concern about entering into the Representation Agreement or Advice Agreement, you should not book a Paid Consultation.

Limited Lawyer – Client Relationship:

Users who book a Paid Consultation will enter into a Limited Lawyer-Client Representation Agreement (the "Representation Agreement") with the responding Lawyer.

This Representation Agreement establishes Lawyer-client relationship between the User and the Lawyer that is limited in both scope and duration. The scope of the Lawyer-client relationship under the Representation Agreement extends only to addressing the issue for which the particular Paid Consultation is booked, relieving the Lawyer of any duty to further investigate, follow-up, take any other action, or represent the User in any further way. The answer by the Lawyer shall be query centric based on limited knowledge of facts provided by you in your question. The duration of the Lawyer-client relationship under the Representation Agreement is also limited, and the representation ends as soon as the Lawyer provides the consultation.

You must understand that there are, of course, some issues that are too complicated for a Lawyer to address appropriately and completely through a limited-scope representation of the type provided by LawInsta.com for Paid Consulations. If Lawyer determines, in the Lawyer’s sole discretion, that a Paid Consultation simply cannot be addressed in the context of a limited scope representation, then you will be notified and your full amount paid for that consultation will be refunded.

12. Payment, Cancellation & Refund Policy

Payment Policy

Users understand and agree that all fee has to be paid upfront before availing any paid service at LawInsta.com.

Cancellation Policy

In the event of cancellation of any paid consultation for which payment has been successfully made and a confirmation number has been generated, and the consultation has not been concluded due to any avoidable / unavoidable reason(s) LawInsta must be notified of the same in writing – by an email at hope@lawinsta.com.

Cancellation charges will be effective from the date we receive your email. Cancellation can be requested no later than 24 hours before final delivery time / Appointment time.

Our Customer Service team will contact you within 7 business days of receipt of the cancellation mail and in cases where the Lawyer has not delivered the booked consultation, we will return your money within 15 business days from the day the request for Cancellation was received.

Please note that there will be a nominal deduction (20%) in the amount refunded, payable towards online payment processing. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.

Refund Policy

In the event your request for consultation is accepted but post-payment due to unexpected and extenuating circumstances, your request for consultation is rejected or cancelled; You will be given an option of opting for another request for consultation with one of other equally efficient empanelled Lawyer OR will be offered a complete refund, if you so desire. The refund will be credited to your account within 15 working days.

In case your credit card/debit card/payment account has been accidentally over-charged, please notify LawInsta.com of the same at the earliest and not later than 3 working days after such over charge. LawInsta.com will refund the outstanding amount to your Payment Account within 15 working days. In the reverse scenario, if the transaction amount during payment of the fee happens to be less than the actual fee amount, LawInsta.com will debit the outstanding amount from your Payment Account and notify you of the same.

It is mandatory for the users to maintain unique Transaction ID numbers, which would be provided at the time of placing a request. This number would be required to address any problems, if any.

In the majority of cases, there is NO other situation under which LawInsta.com will provide a refund, except for the condition expressly mentioned above under Refund Policy. In exceptional circumstances, the LawInsta.com team will work with you to reach a mutually acceptable solution. LawInsta.com intends to be objective, fair and reasonable in resolving such situations in order to maintain a positive and harmonious relationship with consumers. The maximum refund amount claimable from LawInsta.com cannot exceed the amount paid by the user at LawInsta.com for availing the Lawyer's service(s).

The User cannot claim refund from LawInsta.com in any case whatsoever for the amount paid to the Lawyer directly by the user.

Please note that there will be a nominal deduction (20%) in the amount refunded, payable towards online payment processing. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.

13. Suspension due to non-compliance with Agreement

LawInsta.com will make all possible efforts to provide the User the best services for your payment. However, LawInsta.com shall not incur any liability and shall declare any service guarantee void in event of one or more of the following circumstances:

  • If the User have not provided accurate details including contact information (user’s email and/or phone number), username and Payment account information.

  • If the transaction for payment doesn’t go through with User’s bank due to (including but not limited) insufficient funds, fraudulent access, failure of processing the request by our Affiliate merchants or your bank.

  • If circumstances beyond the control of LawInsta.com (such as, but not limited to, fire, flood, or interference from external forces) prevent proper execution of the transaction.

  • If User does not respond to requests of more information (if needed) by the empanelled Lawyers to make a consultation. We would intimate you the needful via email and/or phone and/or SMS and/or as a message in your LawInsta.com account.

  • If the user is in breach of any of the Terms and Conditions of this Agreement and/or the Terms and Conditions of the usage of LawInsta.com.

14. Disclaimers

You acknowledge that your use of the LawInsta.com Services is solely at your own risk, and that you assume full responsibility for all risks associated therewith. To the extent that any of the Content included on LawInsta.com is provided by third party content providers or other users, we have no editorial control or responsibility of such content appearing on LawInsta.com. All information or services contained on or provided through this website are provided "as is", without any warranty of any kind, express or implied, to the fullest extent permissible under applicable law. LawInsta.com and its Affiliates hereby disclaim all representations and warranties, express or implied, statutory or otherwise, including but not limited to warranties of merchantability, appropriateness, title, non-infringement and freedom from virus strains.

Third-party content may appear on this Site or may be accessible via links from this Site. We shall not be responsible for and assume no liability for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content contained in any third-party content appearing on the Site. You understand and acknowledge that the information and opinions in the third-party content represent solely the thoughts of the author and is neither endorsed by us nor does it reflect our beliefs.

The Site may contain 'hyperlinks' to websites neither owned nor controlled by LawInsta and we are not responsible for, and, unless otherwise noted specifically, make no representations or endorsements with respect to these sites or with respect to any service or product associated with these sites. By including these hyperlinks, we do not mean to state or imply that we sponsor, are affiliated with, or are legally authorized to use any trade name, registered trademark, service mark, logo, legal or official seal, or copyrighted symbol that may be reflected in the hyperlinks.

Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Site.

Without limiting the foregoing, LawInsta.com and its affiliates make no warranty as to the reliability, accuracy, timeliness, usefulness, adequacy, completeness or suitability of the LawInsta.com products and services provided hereunder. LawInsta.com makes no representations or warranties about the satisfaction of government regulations.

LawInsta.com will take all necessary precautions to protect itself against failure of our hardware and our software. The Consumer acknowledges and agrees that temporary interruptions in service may occur, and that LawInsta.com shall have no liability for any claim, cost, charge, loss or expense arising from or relating to use of the Services. LawInsta.com makes no warranty that the Services will meet your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. The Consumer acknowledges and agrees that in the event of failure, restoration of service may take several days and LawInsta will not be liable for same.

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site (or any part of it) with or without notice. In the event of a modification or discontinuance, all information submitted by you and others may be lost. You agree to keep a permanent record of all information provided to us, and you agree that all information submitted to us is at your sole risk. You agree that LawInsta will have no responsibility or liability for the deletion or failure to store any Content maintained or transmitted by the Site including without limitation messages and other communications. User agrees that LawInsta shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

We do not represent or warrant that the Site will be error-free, free of viruses or other harmful components, or that defects will be corrected. We do not warrant or represent that the information available on or through the Site will be correct, accurate, timely, or otherwise reliable. We may (but are not obligated to) make improvements and/or changes to its features, functionality or content of the Site at any time. In no event shall we be liable for any such errors or defects.

15. Disclaimer of Warranties

The User expressly understands and agrees that: their use of the site is at their sole risk. All content and services on the site are provided solely on an 'as-is/as-available' basis. To the extent permitted by applicable law, we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose or use, as to the results you may achieve on account your use of the site, as to the results you may achieve on account of any relationship you elect to create with lawyer / professional, and non-infringement. Neither LawInsta.com nor any of its licensors or affiliates makes any representations or warranties regarding any lawyer / professional, including, without limitation, any lawyer / professional’s ability to obtain a favourable result for you.

We do not guaranty the accuracy or completeness of any content or services and we do not guaranty in any services associated with the site will be error-free or uninterrupted, or that any service or good will continue to be available.

Users understand and acknowledge that any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

Any information, whether oral or written, obtained by you from us or through or from the site shall not create any warranty not expressly stated in this agreement.

16. Limitation of liability

You expressly understand, acknowledge and agree that LawInsta shall not be liable for any, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data, failure to realize expected savings, or other intangible losses (even if we have been advised of the possibility of such damages), resulting from:

  • the use or the inability to use the site;

  • the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the site;

  • invalid destinations, transmission errors, or unauthorized access to or alteration of your transmissions or data;

  • statements or conduct of any third-party on the site;

  • your failure to receive any third-party services or products requested through the site or;

  • any other matter relating to the site. In no event are we liable to you for an amount in excess of the amount paid by you to us for the services in question, if any.

17. Exclusions And Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations sections above may not apply to you.

18. Indemnification

The User shall defend, indemnify, save and hold LawInsta.com, its affiliates harmless from all demands, liabilities, claims and expenses, including Lawyer's fees, fees of third parties relating to or arising under this Agreement, the Services provided hereunder or your use of the Services, including without limitation, infringement by you or someone else using the service with your computer, of any intellectual property or other proprietary right of any person or entity, or from the violation of any of our operating rules or policy relating to the Service(s) provided.

Is, LawInsta is ever threatened with suit by a third party, we may seek written assurances from you concerning your promise to indemnify us; your failure to provide those assurances may be considered by us to be a breach of your agreement and may result in deactivation of your service(s) with immediate effect.

Under no circumstances, including negligence, shall LawInsta.com including (it’s Affiliates) or anyone else involved in creating, producing or distributing LawInsta.com Services be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use LawInsta.com Services, or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to LawInsta.com records, programs or services. This paragraph shall apply to all content and functionality of LawInsta.com Services.

Notwithstanding the above, the Consumer's exclusive remedies for all damages, losses and causes of actions whether in contract, including negligence or otherwise, shall not exceed the aggregate amount, which the Consumer paid directly to LawInsta.com for the service in question. Such limitations shall apply to LawInsta.com total liability, including without limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation of transmission, communications failure, theft of destruction of or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action.

In no event shall LawInsta.com nor any of its affiliates be liable for any direct damages in excess of the purchase price for the product. In addition, to the maximum extent permitted by law, in no event shall LawInsta.com nor any of its affiliates be liable for any special, punitive, indirect, incidental or consequential damages, including but not limited to personal injury, wrongful death, loss of use, loss of profits, interruption of service or loss of data, whether in any action in warranty, contract, tort (including, but not limited to negligence or fundamental breach), or otherwise arising out of or in any way connected with the use of, or the inability to use, this website or any service offered through this website or any material or information contained in, accessed through, or products purchased on this website, even if an authorized representative of LawInsta.com is advised of the likelihood or possibility of the same. To the extent certain jurisdictions restrict any of the above limitations of liability; such limitations shall not apply in such jurisdictions to the extent of such restrictions.

19. Third Party Protection

The indemnification and disclaimers provisions set forth above are for the benefit of LawInsta.com and its affiliates. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you, the Consumer on its own behalf.

20. Jurisdiction

This Agreement constitutes the entire understanding of the parties, and is agreed to being entered into within the jurisdiction of New Delhi, India and shall be governed by and shall be construed in accordance with the laws of the Republic of India, without giving effect to any choice of law rules or principles.

Any dispute with LawInsta.com shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Dehradun, India. No party shall object to removal or prosecution of any litigation to a court within the jurisdiction of Dehradun, India.

Any cause of action or claim you may have with respect to LawInsta.com must be commenced within one (1) year after it arises, except to the extent such litigation is not enforceable.

To the fullest extent permitted by law, each party to this Terms of Use waives its or his or her right to a trial with respect to any dispute or other controversy arising from hereunder or your use of or access to the LawInsta.com Services or website.

Failure to exercise or delay in exercising any right hereunder, or failure to insist upon or enforce strict performance of any provision of this Terms of Use, shall not be considered waiver thereof, which can only be made by signed writing. No single waiver shall be considered a continuing or permanent waiver.

21. Right to Operational Functionality

LawInsta.com reserves complete and sole discretion with respect to the operation of our Services. We may, among other things withdraw, suspend or discontinue any functionality or feature of our Services.

By using LawInsta.com, you do not acquire any rights to the Site other than the limited license to use the Site that can be terminated in accordance with this section. You agree that we, in our sole discretion, may terminate your password, account (or any part thereof) or use of the Site, and remove and discard any Content within the Site, for any reason, including, without limitation, non-payment, for lack of use, or if we believe that you have violated or acted inconsistently with the letter or spirit of this agreement. We may also in our sole discretion and at any time discontinue providing the Site, or any part thereof, with or without notice. You agree that any termination of your access to the Site under any provision of this agreement may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related Content information and files in your account and/or bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

22. Right to Modify Terms of Service

Users agree and confirm that the Terms of Service may be amended from time to time without notice and the User takes responsibility to update themselves periodically with the latest version available on LawInsta.com website. Any such revision or change will be binding and effective immediately on release of the revised Agreement or change to the Service(s) on our website. Unless we notify otherwise, these terms incorporate and supersede any other terms associated with the Services.

LawInsta.com has the right to discontinue service, or deny access to anyone who violates our policies or the terms and conditions stated herein, without prior notice or warning.

23. Notice

LawInsta.com may provide notice to you- the User/Consumer, by e-mail, to the e-mail address provided by the User during registration, by a general notice on the LawInsta.com Web site. User may give notice to LawInsta.com at any time via email to contact@LawInsta.com

24. Assignment

LawInsta will post a notice on the Site regarding any change of ownership so that the User has the opportunity to discontinue your use of the Site or cancel their registration if they do not wish to continue their usage of the Site and the Services under the new ownership. However, the User may not assign, transfer or sublicense these Terms of Use to anyone else and any attempt to do so in violation of this section shall be null and void.

25. Waiver and Severability of Terms

LawInsta’s failure to exercise or enforce any right or provision of this agreement shall not constitute a waiver of such right or provision. If any provision of the agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the agreement shall remain in full force and effect.

26. Lawyer / Professional Ethics Notice

If you are Lawyer / Professional, participating in any aspect of this Site, you acknowledge that rules of professional conduct apply to all aspects of your participation and that you will abide by such rules. The rules include, but are not limited to, the rules relating to advertising, solicitation of clients, unauthorized practice of your respective profession, and misrepresentations of fact. We disclaim all responsibility for your compliance with these rules.

The section titles in this agreement are for convenience only and have no legal or contractual effect.

27. Privacy

LawInsta.com does its best to protect your privacy with respect to information not otherwise disclosed by you in questions submitted to LawInsta.com.

However, in connection with the submission of Free Questions and Paid Consultations, we only require, and we encourage you to only provide, the minimum amount of personal identifying information necessary to process a question. All of your personal information provided to LawInsta.com, including email addresses, is concealed from all other Users of LawInsta.com and is never published as part of the LawInsta.com public database. Only the LawInsta.com administrators have access, for purposes of site administration only, to this information. LawInsta.com will not disclose this information to third parties without your permission, except in the following circumstances:

  • to protect ourselves from liability, or

  • to respond to legal process or to otherwise comply with the law.

With respect to certain information supplied by you, as explained further below, there will be a need for disclosure to Lawyers / Professionals when you have booked a paid consultation.

Whether other information submitted to LawInsta.com by you, such as the contents of the Question itself, will be publicly disclosed will vary as between Free Questions and Paid Consultations:

Free Questions & Answers.

After a Free Question is answered by our empanelled Lawyer, the Free Question and its answer are automatically posted to the LawInsta.com public database. The contents of these Free Questions and their answers are visible to all Users of LawInsta.com and to Lawyers / Professionals. Thus, Free Questions and answers to them are neither confidential nor privileged in any way. Although the contents of the Free Questions and their Answers are visible, the names and identifying information of the User who submitted the Free Question will not be visible to all Users of LawInsta.com and Lawyers / Professionals. Of course, you must understand that, because the LawInsta.com answers public database is public, you may lose some privacy by posting Free Questions and their corresponding answers. Your view of the facts, or the way you frame a question, may well reveal something about your thinking about a problem that you may not want others to know. It's your choice.

Paid Consultations.

Unlike a Free Question, when a Paid Consultation is booked by the User, the contents of the details shared by the User while booking the Paid Consultation are kept private and are not visible to all Users of LawInsta.com or to non-concerned Lawyers / Professionals.

The Users booking Paid Consultations will be entering into a limited-scope Lawyer / Professional-client representation with Lawyer / Professional, before Lawyer / Professional can enter into this relationship, the Lawyer / Professional must first determine that there are no conflicts of interest (for example, conflicts of interest between the User and another client or former client of the Lawyer / Professional). In order to accomplish this, the Lawyer / Professional must be supplied with the full name and, if provided, the contact details of the User. Similarly, LawInsta.com administrators will have access to this information in order to ensure that it is properly transmitted to Lawyers / Professionals and for the purpose of getting your question answered.

In booking a Paid Consultation, you are giving permission to LawInsta.com to transmit this information to Lawyers / Professionals and to provide access to this information to LawInsta.com administrators for this purpose. You understand that if LawInsta.com has reason to believe that non-compliance of its Terms and Conditions has occurred, its administrators may review the communications between a User and the Lawyer / Professional to confirm whether such parties are in compliance. LawInsta.com expressly agrees with respect to Paid Consultations to respect and protect the confidentiality of any confidential client information or Lawyer / Professional-client privileged information contained in the information you share while booking your Paid Consultation and, in the opinion/answer provided by Lawyer / Professional. Other than as indicated above, we will not disclose this information to third parties without your permission except to respond to a legal process or comply with the law.

28. No Responsibility for Posts

LawInsta.com does not review or approve the questions or answers submitted to LawInsta.com. The views expressed therein are those of the posting Users and Lawyers / Professionals and do not necessarily reflect those of LawInsta.com.

LawInsta.com assumes no responsibility for the posts or the information contained therein, nor does it make any claims, promises or guarantees about the accuracy, suitability, competence or completeness of any of the information or advice in the posts. Use the advice and information provided at your own risk.

29. Ownership of Content

By submitting a Free Question to LawInsta.com, you understand and agree that your question and any answer provided by Lawyer / Professional will become part of the LawInsta.com public database and the sole property of LawInsta.com.

Thus, as to all Free Questions and any answers, you agree that, without any compensation to you, LawInsta.com will own all rights to the submitted questions and answers (including any intellectual property and moral rights) and will have the sole unrestricted right to use, reproduce, edit, modify, sell, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform and display the submitted content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed, for the full term of any rights that may exist in the content.

30. Entire Agreement

These Terms of Use, together with the privacy policy, which shall be deemed to be a part hereof and incorporated herein by reference represent the complete agreement between you and LawInsta.com concerning the subject matter hereof, and it replaces all prior oral or written communications (if any) concerning such subject matter.

The Terms of Use shall commence upon the date you use the site/avail the services in any form. This Terms of Use and the licenses granted hereunder shall be terminated without notice in the event you (or any authorized person using your account) fail to comply with the Terms and Conditions of this Terms of Use or the rules for use of the LawInsta.com service promulgated by LawInsta.com from time to time. We may also cancel or suspend your registration for any other reason, including inactivity for an extended period, but will attempt to notify you in advance of such cancellation or suspension. Upon any termination, you will destroy all copies of LawInsta.com materials in your possession and cease any access to or use of the _____________. Upon this suspension or termination, we may delete information, files, and other previously available content to you including but not limited to information provided by you. LawInsta.com shall not be liable to you or any third party for any termination of your access to the Site and/or the Services.

The provisions of this Terms of Use are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions, but such a provision shall be reformed, if reasonably possible, only to the extent necessary to make it enforceable.

The failure of LawInsta.com to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.

Your affirmative act of using this Site and/or registering for the Site or the Services constitutes your electronic signature to these Terms of Use, Privacy Policy that shall be deemed to be a part hereof and incorporated herein by reference and your consent to enter into agreements with us electronically.


I, the User or Consumer

Understand the risks and benefits of the online consultation

Acknowledge and agree to assume the risk of the above-mentioned limitations pursuant to the use of LawInsta.com. I further understand and agree that no warranty or guarantee has been made to me concerning any consultation on particular problem, result, solution of my query / problem.

I understand that the laws that protect privacy and the confidentiality of personal and / or Professional Services’ information also apply to LawInsta.com, and that my information will be only used as defined by the LawInsta.com’s Terms of Use and Privacy Statement.

I understand that the consultation through LawInsta.com may involve electronic communication of my personal information to other Lawyers who may be located in other areas, including out of state.

If you do not agree to our Terms of Use or our Privacy Policy we kindly request you to not use this site.

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